Delivery Policy

Effective Date: January 15, 2025

At Luxe Diamond Jewel, we strive to ensure that your jewelry arrives in a timely and secure manner. This Delivery Policy outlines the terms and conditions related to shipping and delivery of your orders.

Shipping Methods:

We offer the following shipping options to ensure flexibility and convenience for our customers:

  • Standard Shipping: Estimated delivery within 3-7 business days for U.S. domestic orders. Delivery times may vary depending on the destination.
  • Express Shipping: Faster delivery, with an estimated arrival within 1-3 business days after processing.
  • International Shipping: Available to select countries. Delivery times vary based on your location, typically between 7-14 business days. Customs clearance may cause delays.

Order Processing Time:

  • Orders will be processed within 1-2 business days of receiving your order confirmation.
  • Orders placed after business hours or on weekends/holidays will be processed on the next available business day.

Shipping Fees:

  • Shipping fees are calculated at checkout based on the shipping method chosen and your delivery address.
  • Free Shipping: We occasionally offer promotional periods where free standard shipping is available. Please refer to our website for details.
  • Customers are responsible for any customs duties, taxes, or fees for international shipments, which may vary depending on the destination country.

Tracking Your Order:

  • Once your order is shipped, you will receive an email notification with tracking information to monitor your package’s progress.
  • You can track your shipment directly through the carrier’s website using the provided tracking number.

Delivery Timeframes:

  • Domestic Orders: Standard shipping typically takes 3-7 business days within the United States, while express shipping takes 1-3 business days.
  • International Orders: Delivery times vary depending on the destination, generally between 7-14 business days. Please note that customs procedures may affect the delivery time.

Address Accuracy:

  • It is essential to provide a complete and accurate shipping address to avoid delays or misdeliveries.
  • Luxe Diamond Jewel is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

Package Insurance:

  • All packages are insured during transit. In the rare event that a package is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue.

Undeliverable Packages:

  • If a package is undeliverable due to incorrect address details or failure to claim from the carrier, it will be returned to us.
  • If we receive a returned package, we will notify you and arrange for reshipment. Additional shipping fees may apply.

Contact Us:

For any questions regarding shipping, delivery, or tracking, please contact our customer service team: