Refund and Returns Policy

Effective Date: January 15, 2025

At Luxe Diamond Jewel, we are committed to providing you with high-quality jewelry and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent process for returns and refunds. Please read our policy carefully.

Eligibility for Returns:

  • You can return most new, unused items within 30 days from the delivery date.
  • All items must be in original condition, including tags and packaging.
  • Custom-made, engraved, or personalized jewelry is non-returnable unless the item is defective or damaged upon arrival.

How to Initiate a Return:

  1. Contact Us: Reach out to us at info@luxediamondjewel.com with your order number and the reason for your return.
  2. Return Authorization (RA): Once your return request is reviewed, we will issue a Return Authorization (RA) number and provide instructions for the return process.
  3. Ship the Item: Return the item in its original condition and packaging, including the RA number.
  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items).

Refund Processing:

  • Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to our mistake.
  • If you prefer an exchange, we will ship the replacement item to you at no extra charge (subject to availability).

Exchanges:

If the item you received is defective, damaged, or not what you ordered, we will be happy to offer an exchange. Please contact us at info@luxediamondjewel.com to arrange for a replacement.

Non-Returnable Items:

The following items are not eligible for return or exchange:

  • Custom, engraved, or personalized jewelry
  • Used or worn jewelry
  • Items that have been altered or resized after purchase

Contact Us:

If you have any questions or need assistance with returns, exchanges, or refunds, please contact us using the following details: